Service and Repairs


Complete this form to email us your service or repair request. Please fill in all fields. Your request may be delayed if there is incomplete information.

Your request will not be processed if you do not provide the serial number and email us a photo of your chair.

If you do not provide an invoice with your request, your chair will be deemed out of warranty and you will be charged a fee for any servicing required.

Our service team are experts at fixing our own range of massage chairs. For this reason, please only lodge a service request with us if you purchased the chair through our website. If you purchased a chair from a different vendor, please contact them for service.

For instruction manuals or assembly guides for your massage chair, please scroll to the bottom of this page.

First Name*
Phone Number*
Email Address*
Invoice Number*
Chair Name or Model Number*
Chair Serial Number* (located at the back of the chair)
Describe the problem with your chair in detail*
File Upload*

In order to process your request, we require a video and photographs of your massage chair, illustrating the problem and the model of chair.

Simply use your smart phone or camera to take a short video and take some photos and email them to In the subject of the email, please write your name and invoice number.

Here you will find a collection of user guides and parts lists for our range of massage chairs.

Remedial Deluxe Plus 2018 User's Manual
Service Manual
Ultimate Chiro 2018 User's Manual
Service Manual
Health Plus 2018 User's Manual
Health Plus 2017 User's Manual
Therapeutic 2015 User's Manual
Remedial Deluxe 2015 User's Manual
Health Plus 2015 User's Manual
Health Recliner User's Manual
Parts Diagram
Health Plus Recliner User's Manual
Physio Recliner User's Manual
Physio Plus Recliner User's Manual
Parts Diagram
3D Chiro Recliner User's Manual
Remedial Deluxe Recliner User's Manual
Setup Guide
Parts Diagram
Parts List


Copyright © 2018 Masseuse Massage
ABN: 63146395404
All prices on this site are in AUD.

119 York Street
South Melbourne
VIC 3205
Proudly supporting:
The Starlight, Reach & Care Foundation

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