Our extensive FAQs are here to answer any questions you may have about purchasing a massage product through Masseuse Massage. Here you'll find information about shipping, delivery, warranties, payment plans and much more.

 

Can't find what you're looking for? Contact our Customer Service Team or call  1300 054 554 for assistance.

  • Yes, our showroom is located in South Melbourne and is open between:
  •  
  • Monday — Friday

     

    09:00AM to 5:00PM

    Saturday

     

    11:00AM to 3:00PM

    Sunday

     

    Appointments Only

     

 

  • It is best to call us on  1300 054 554 to make an appointment to ensure someone will be available to assist with any enquiries. Weekend appointments can also be arranged!
  • With our easy online ordering system, simply select the product you wish to purchase and add it to your shopping cart. You can then choose to pay by VISA, MasterCard, direct debit or PayPal.
  • We have a shipping calculator on every item. Simply type your postcode into our shipping calculator for the item you would like and it will give you the price. If a price does not appear, simply give us a call  1300 054 554 and we will discuss the shipping options available to you. For further information, click here 
  • Your chair will be delivered to your door via Toll IPec.
  • Why have your massage chair only delivered to your door when you can have it installed for a small additional fee by our expert installation partners? Our White Glove Assembly service is a premium delivery and assembly option available to our customers in Melbourne, Sydney, Brisbane, Adelaide and Perth. This is an additional cost to our regular delivery price.

    This service includes delivery & full assembly of your massage chair, as well as the removal of leftover packaging & rubbish from your home. If you’d like to take up this option, please add this item to your cart & be sure to include your phone number during checkout. We will call you & organise the best time to deliver & assemble your new massage chair.
  • For further information, click here 
  • Standard delivery time to Melbourne, Sydney and Adelaide locations is approximately 3 to 7 business days, and 5 to 10 days for Brisbane and the Gold Coast. For all areas outside these metropolitan areas, please allow up to 12 business days.

    We ship Australia Wide. If you are located outside these metropolitan areas, please call us on  1300 054 554 and we can help arrange delivery to your home.
  • Pick-up can be arranged from our Laverton warehouse in Melbourne after payment has been received in full. Payment is not accepted on pick-up.
  • Yes! We offer a No Interest Ever payment plan.
  • For further information and repayment options, click the icon 
  • All of our chairs are available in black, with many also available in beige. Special orders can be taken for grey, red and white chairs. Payment is required in full prior to the order being placed with the manufacturer. This process takes between 8 and 12 weeks.
  • Our Standard Warranty is for 3 years  with the option to extend this period to 5 years  at the time of purchase. All accessories come with a 12-month replacement warranty. Commercial chairs come with a 6-month replacement parts warranty.

    Please see our warranty page for further information 
  • We have qualified service partners in Melbourne, Sydney, Brisbane, Adelaide and Perth and hold stock of spare parts for our entire product range.

    In the rare case that you experience a problem with your chair please go to our Service and Repair page  and fill in the Service Request form and one of our team will contact you to arrange a callout.
  • Our chairs are specifically designed for regular use and, unlike your car, do not require a service provided that the chair is used in the manner for which it was designed.
  • Your satisfaction is our priority and we hope that your new massage product has exceeded your expectations. We have full confidence in the quality of our products and believe you'll be happy with your choice, but if for some reason you would like to return something, go right ahead! We stand behind our products with our 30 Day Money Back Guarantee.

    Send the item back to us within 30 days with your receipt and we'll be happy to offer a replacement, exchange or refund, providing that the condition of the product is as-new including all packaging, instruction manuals and accessories.
  • Click the icons for further information on our Returns  and 30 Day Money Back Guarantee  Policies.
  • In the unlikely circumstance that your Masseuse product arrives to you and does not work, contact us  1300 054 554 immediately and we will arrange for the pick-up of your faulty item and issue a replacement at no additional cost to you.

 

 

 

 

Copyright © 2017 Masseuse Massage
ABN: 63146395404
All prices on this site are in AUD.

119 York Street
South Melbourne
VIC 3205
Proudly supporting:
 
The Reach & Care Foundation

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