Warranties

1 Results Found

 

 

For all warranty & service requests please fill in the form, please click the Service & Repairs icon: 

We'll make sure that someone will contact you as soon as possible!

 

MASSAGE CHAIR WARRANTY:

 

Limited Warranty Policy for Massage Chair Products:

All warranty services outlined herein are only applicable to Masseuse Massage chairs purchased from an approved Masseuse Massage supplier.
 
In-home service is only applicable for Masseuse Massage products purchased for private use & is not valid for products purchased for commercial use.
 
The company, Masseuse Massage, will provide warranty services against manufacturer defects for a period of 3 years  (unless otherwise stated) from the date of purchase. Proof of purchase must be supplied by the customer before any warranty or service claim is raised. Masseuse Massage staff cannot provide any purchase identification to customers.
 
Warranty services will only cover motorised, mechanical, electrical parts & labour.
 
Warranty services will not cover the following: wrong electrical supply, power surges, fabric or plastic material coverings, wear & tear through prolonged use.
 
Warranty services will not cover any damage caused from improper use or setup of the product, acts of nature including but not limited to floods or fire, or accidents that result in damage of the product.
 

The majority of our massage chairs include a 3 Year factory warranty on all parts & workmanship.*

(Factory warranty does not include any damage caused by misuse of the product).
 
For customers in metropolitan Melbourne, Sydney, Brisbane (Gold Coast), Adelaide, Canberra & Perth, your warranty includes on-site service & repair.
 
For customers outside of these metropolitan areas, your warranty is a replacement parts warranty or return-to-base. We can offer you replacement parts for your chair, or you can deliver the chair to our Melbourne service centre for repair.

Delivery-Page-Map.jpg

We also offer an optional 5 year on-site warranty. CLICK HERE to learn more:


*Coin-operated commercial chairs include a 6 month replacement parts warranty only.

 

*Any chairs purchased prior to September 2016 will be covered by the 12-Month Warranty that was in place at the time of purchase.

 

Learn more about our Massage Chair warranty policies:

  • Customers who reside within the following capital cities are covered by an in-home service warranty for a period of 3 years:

    • Brisbane (within 20km of CBD)- Gold Coast (within 10km)
    • Melbourne (within 30km of CBD)
    • Sydney (within 30km of CBD)
    • Adelaide (within 20km of CBD)
    • Cranberra (within 20km of CBD)
    • Perth (within 20km of CBD)
  • This coverage includes the cost of labour & replacement parts for the duration of your warranty.

    The limited warranty does not cover the cost of a call-out fee for a product in which no fault can be found.

    Customers who reside outside of the aforementioned areas must return their faulty product to a designated service centre for repair. The limited warranty does not cover the cost of transport, freight or postage.

    When the product has been repaired at the service centre, it will be sent back to the customer at the customer’s expense of transport, freight or postage.

    The limited warranty does not cover the cost of product setup or installation.
  •  

  • By accepting the terms of the limited warranty, you agree to the following:

  • Masseuse Health & Wellbeing reserves the right to refuse warranty service if in its opinion, it is found the product was not used according to instructions or was negligently misused.
  • Masseuse Health & Wellbeing reserves the right to replace a faulty product with a similar product of similar functions. The substitute product will not exceed the value of the original product. If the substitute product offered is declined, Masseuse Health & Wellbeing shall no longer be responsible for making repairs under the limited warranty.
  • The limited warranty may not be transferred to another person(s) at any time during the duration of the warranty.
  • An extended warranty program may only be purchased within 7 days of purchase of a brand new product. An extended warranty program may not be purchased for a product that has previously undergone service or repair.
  • The limited warranty is void if the product is found to be modified, tampered with, or repaired by an unauthorised person.
  • The limited warranty is valid only within Australia.
  • Masseuse Health & Wellbeing reserves the right to vary the terms & conditions of this warranty policy without further notification.
  • By purchasing an extended warranty in conjunction with a new product, the limited warranty period outlined in this document is extended to the specified timeframe. All other terms & conditions of the limited warranty apply to any extended warranty program.

    The purchase of a 5 year extended warranty extends the total warranty period to 5 years. The product-inclusive 3 year warranty period is void (these warranties do not stack).

    Click ICON to learn more:

     

 

The terms & conditions of this warranty are governed under the laws of Australia & any applicable Australian laws, notwithstanding the rights of the customer as a consumer.

 

BODY MASSAGE WARRANTY:

 

Our other massage products, such as cushions, shoulder massagers & foot massagers include a 12 month return to base replacement warranty. Simply return your faulty product along with proof of purchase & we will offer a replacement item.

Limited Warranty Policy for Massage Accessory Products

All warranty services outlined herein are only applicable to Masseuse Health & Wellbeing massage accessory products purchased from an approved Masseuse Health & Wellbeing supplier.

The company, Masseuse Health & Wellbeing, will provide warranty services against manufacturer defects for a period of 12 months (unless otherwise stated) from the date of purchase. Proof of purchase must be supplied by the customer before any warranty or service claim is raised. Masseuse Health & Wellbeing staff cannot provide any purchase identification to customers.

Warranty services will only cover motorized, mechanical & electrical parts.

Warranty services will not cover the following: wrong electrical supply, power surges, fabric or plastic material coverings, wear & tear through prolonged use.

Warranty services will not cover any damage caused from improper use or setup of the product, acts of nature including but not limited to floods or fire, or accidents that result in damage of the product.

 

Learn more about our Massage Accessory warranty policies:

The limited warranty covers the cost of a replacement product of equal or lesser value in the event of a manufacturer’s fault or defect.
Customers must return their faulty product to a designated service centre for assessment. The limited warranty does not cover the cost of transport, freight or postage.

The product will be replaced with a new & operational product. It will be sent back to the customer at no expense.

The limited warranty does not cover the cost of product setup or installation.

  • By accepting the terms of the limited warranty, you agree to the following:

  • Masseuse Health & Wellbeing reserves the right to refuse warranty service if in its opinion, it is found the product was not used according to instructions or was negligently misused.
  • Masseuse Health & Wellbeing reserves the right to replace a faulty product with a similar product of similar functions. The substitute product will not exceed the value of the original product. If the substitute product offered is declined, Masseuse Health & Wellbeing shall no longer be responsible for making repairs under the limited warranty.
  • The limited warranty may not be transferred to another person(s) at any time during the duration of the warranty.
  • The limited warranty is void if the product is found to be modified, tampered with, or repaired by an unauthorised person.
  • The limited warranty is valid only within Australia.
  • Masseuse Health & Wellbeing reserves the right to vary the terms & conditions of this warranty policy without further notification.

The terms & conditions of this warranty are governed under the laws of Australia & any applicable Australian laws, notwithstanding the rights of the customer as a consumer.

 

For warranty of items purchased before year 2016 please

 




Page 1 of 1
Copyright © 2017 Masseuse Massage
ABN: 63146395404
All prices on this site are in AUD.

119 York Street
South Melbourne
VIC 3205
Proudly supporting:
 
The Reach & Care Foundation

paypal paypal paypal